Call Center

In today’s market consumer is more demanding than ever. Customer expectations are rising faster as the internet speeds up the transactions on a daily basis. InTouch has a solution tailored to all your needs. Our customer contact services offer a perfect mix of inbound and outbound voice, web and chat services all over the world. We also provide inbound and outbound contact center services for both B2C and B2B markets round the clock.

The call center services invest in the power of the World Wide Web with leading-edge technology to provide unique communication solutions. Whether you need a telemarketing team to perform complex customer surveys, a strategic marketing program to improve customer growth, or an initiative to generate more customer leads – InTouch has the expertise to deliver a solution that suits your specific needs and put you to success. To meet your needs and goals our call center agents work at the highest level of efficiency. Our commitment to service is our promise to meet or exceed expectations everyday and in every engagement. We help our customers with creative and innovative ideas to deliver their visions in a smart way.

InTouch will succeed at any project that requires dedicated, professional salespeople or customer service reps to pick up the phone and dial. Call us now and find out how we can help you!!

We excel at performing the following service offerings:

all Center Inbound Services
all Center Outbound Services
nteractive Voice Response (IVR)
eb based services

Call Center Inbound Services:

We offer extensive experience and knowledge in inbound call center services, with a variety of applications in both the B2B and B2C markets. We work real hard to assure that we not only meet, but also exceed your expectations. Our experienced call center professionals deliver effective customer solutions by maintaining superiority in all areas of our operations.

We handle a wide range of activities from small to medium size programs round the clock. Our inbound customer care basically provides effective, round the clock voice support to ensure that all our customers get prompt, accurate and individual attention.

Our Inbound Services include:

Queries
Trouble shooting
Orders capture
Advertisement response
Lead generation
Technical Support

Call Center Outbound Services:

Our Outbound Call Center agents will provide you with valuable marketing and business intelligence. In conjunction with your inbound service, we can assist with your outbound teleservices needs as well. We have extensive experience with a variety of outbound call types in the areas of B2B and B2C marketing. Our professionals handle every phase of your promotion, from initial consultation to final analysis. Our experience has combined with our advanced technical solutions and our commitment to quality helped us achieve exceptional results for our clients.

InTouch’s service will enable you to market your company’s product and gather important information about your customers. Our center goes through extensive training on telesales and in technologies like predictive dialing which can help your telemarketing campaigns to get impressive results. Lot of knowledge transfer is done as and when needed.

Our range of services includes:

Telemarketing
Market Research and Feed back survey
Bill Collections
Customer acquisition and Retention

Interactive Voice Response (IVR):

IVR allows for interaction between a caller and a database. The technologies involved in it are:

Auto-attendant: A digitally recorded message is played to the caller giving them a number of options.
Complex IVR: Where a call can be routed to the customer database allowing the customer to complete on-line transactional process through a touch-tone phone or a voice system.