Micrsoft Dynamics CRM Offerings

Microsoft Dynamics CRM helps to reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. Microsoft Dynamics CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Microsoft Dynamics CRM drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Microsoft Dynamics mobile CRM apps and platforms enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

InTouch with extensive experience in .NET, SharePoint, SQL Server, BizTalk, Dynamics AX and CRM suite of products. We are a right partner for implementation and support of Microsoft Dynamics CRM for your organization. Our diverse experience and skilled resource base in Microsoft Dynamics CRM, BizTalk, SharePoint, .NET, SQL Server, Mobility, ERPs (Microsoft Dynamics) guarantees success in delivering complex CRM programs for your organization

We have strong team of Microsoft certified professionals with versatile experience in implementation, customization, integration and development on Microsoft Dynamics CRM platform. We have delivered multiple implementation, upgrade and support projects on Microsoft Dynamics CRM 4.0, 2011, 2013 and Online platform.

Our Microsoft Dynamics CRM Services include:

  • Consulting Services:
    • Need Assessment
    • Product Evaluation & Selection
    • Social CRM
    • Back to Basics
    • Proof of Concept
    • CRM Analytics
  • Implementation Services:
    • Fresh Implementation
    • Re-implementation
    • Fit & Gap Analysis
    • Data Migration/ Conversion
    • Training/ Demo
    • Change Management
    • Global Rollouts
    • License Sale
  • Upgrade/ Porting Services:
    • Upgrade / Porting Assessment
    • Porting from Siebel/ SFDC to Dynamics CRM
    • Move from On-Premise to Cloud and vice-versa
  • Support:
    • Ongoing Support and Enhancements
    • FTE Based/ Prepaid Units
    • Product Administration
  • Customization:
    • xRM Development
    • Extending CRM
    • Custom Entities
    • JavaScript, Plugins, Workflows, Dashboards
    • SSRS Reports
    • .NET Web Apps / ADX Studio
  • Integration:
    • Portals / SharePoint / O365 / Yammer / Lync / Skype / InsideView
    • Computer Telephony Integration (CTI)
    • Social Listening
    • Lotus Notes/ Exchange Server
    • Legacy Systems/ ERPs
    • Real Time/ Batch Integrations
    • Web Services/ Scribe/ SSIS
    • Unified Service Desk