Application Maintenance

InTouch, helps its clients to focus on their core business activities by outsourcing their existing application maintenance. It provides 100% dedicated professionals who oversee the day-to-day activities while optimizing the performance of client's applications. InTouch does more for less money.

We manage a huge variety of applications for clients through our maintenance tasks. We have successfully maintained our client's systems without any complications such as the system age, poor documentation and lack of expertise in the relevant technologies. Our comprehensive methodology for the application maintenance captures the functionality and processes for the entire life cycle.  

When you outsource your applications maintenance to InTouch, it will help you manage these challenges so that you can focus on the strategic business and technology initiatives needed to achieve your business goals. InTouch has well defined methodologies to undertake the maintenance of such systems and enhance them according to the user needs. Our integrated offshore development center allows us to provide maintenance services in a way that best suits everyone.

Mainframe and AS400:

We have highly qualified and skilled professionals with in depth knowledge on Mainframe, AS/400 and RS6000. We have extensive industry experience in Telemarketing, Inventory, Order Processing, Financials, Insurance and Retirement/Pension systems. We provide specialized and customized services on Feasibility Study, Migration, Conversion, Data Modeling, Data Warehousing, Design, Development, Implementation, Maintenance and Contracting. We resolve complex issues that would arise at various stages of Software Development Life Cycle. Our team's average experience is top of industry level in DB2, CICS, COBOL, DB2/400, ADTS, ILE, RPG, SYNON/2E(Advantage/2E), UNIX, C, C++ and MQ Series.

We provide you with on-going support, maintenance, enhancement and evolution of your application including client/server and web-based. The InTouch Applications Maintenance offer include Six main components: 

  • Maintenance: Corrective and preventive day-to-day support.
  • Enhancement: Application help desk and problem solving management.
  • Service Management: Resource management, service planning, control, monitoring, reporting and quality management.
  • Production Support: Monitoring of environment, Database backups, and Account Maintenance.
  • 24X7 assistance support: This centralized tracking insures no duplication of efforts, streamlining processes and speedy communications.
  • Re-engineering: Streamlining business processes to achieve productivity improvements.
  • Migration: Upgrading the existing environments to the current trend as per the clients needs

We deliver these above components by using rigorous processes, methodologies to well-defined terms and conditions, managed & measured according to predefined agreements. The result is improved efficiency, application value, timeliness and controllable costs.